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Frequently Asked Questions
See answers to our most frequently asked questions. If there is something you still have a question about, use our contact form.
Most Asked Questions
Do your products contain any animal products or by-products?
Yendy (Skin)™ products are vegan-friendly and cruelty-free. We do NOT use any animal components and/or by-products.
Where is Yendy manufactured?
All of our products are made and manufactured in the United Kingdom whilst our Yendy Approved ™ Ingredients are sourced from small-scale female farming groups across Africa. Our mission is to source the highest-quality natural ingredients and potent extracts.
How long does shipping take?
For a detailed shipping breakdown, please see our Shipping & Returns page. In general, you can expect your packages to be delivered according to the following table, based on shipping destination:
U.K. Domestic: 3 - 5 business days, delivered using Royal Mail.
United States:: 3 - 5 business days, delivered using UPS or DHL
All other international: 8 - 15 business days, delivered using Passport
Product Information
How do you apply the Super Power Duo?
Our Super Power duo makes skincare super easy - and can be applied alone are merged with your current routine.
- We suggest using the serum first. 2-3 drops on your palms depending on your skin type, and then massage into your face and neck.
- Once absorbed, take a pea-sized amount of our Super Shea Moisturiser, and do the same.
- You’re all good to go!
Is it suitable for my skin type?
Yes! Our Super Power Duo is suitable for all skin types. We recommend applying both products morning and night for maximum results.
Do your products contain any animal products or by-products?
All Yendy (Skin)™ products are proudly 100% vegan and cruelty-free.
Am I still able to use this product as my skin gets irritated easily?
For sure The Super Power Duo is made from the highest quality, natural ingredients, designed to suit even the most sensitive skin. If you’re worried or have specific skin concerns, we recommend consulting with your doctor or testing the products on a small patch of your skin to see how it reacts.
Are the products safe during pregnancy?
Yes! We don’t use harsh ingredients or chemicals in our formulations and our products are fragrant-free. We’ll always recommend any product (Yendy or not) to be patch/spot tested before use. As well as this, please consult with your local GP or Doctor prior to applying.
Orders, Payments, and Refunds
How much is delivery?
For a detailed shipping breakdown, please see our Shipping & Returns page.
Do you offer any discounts?
Follow us on Instagram and Facebook (@yendyskin) and jump on our newsletter list so you can stay updated about our latest promotions and exclusive deals. We’re pretty generous.
How do I receive a refund?
We are sorry to hear that you want a refund! Click here to learn about Refund Policy and how to submit a request.
Shipping & Delivery
What happens if I do not collect my parcel?
If your parcel is not collected at the time of delivery, it will be returned to us. If you would like a refund, we will refund you the amount of your order minus the cost of getting it back to us.
What is your Subscribe & Save service?
Subscribe & Save
Our Subscribe & Save program allows you to experience all of our product’s benefits with automatic deliveries. You can schedule your desired frequency and cancel it at any time. By automating your payments, you can take the hassle out of making orders and know that your product will automatically arrive just when you need it. Please note: Clearpay is not available on subscription orders.
Do I need an account?
An account is not needed to subscribe to any one of our products. However, we do recommend you create one. This will make it easy to manage your subscription.
Can I choose my subscription shipment frequency?
Yes! You can most definitely change your subscription frequency to whatever works best for you! Whether it's once a month or every other week, Yendy is here when you need us!
I don't want to cancel, but I'll be away, can I skip a month or two?
You can skip deliveries. Just let us know when you need to skip and we'll handle the rest!
Can I apply a promo code to my subscription order?
Discount codes cannot be added to subscription orders. There is a 15% discount already applied to each recurring order within your subscription.
How do I update my payment information?
To update your payment information, please log in to your account and go to the profile tab on the website and click "MANAGE SUBSCRIPTIONS" below Account Details on the right side of the page. Or you can contact our Customer Service Team and they will gladly assist you.
How do I cancel my subscription?
To cancel your account, please log in to your account and go to the profile tab on the website and click "MANAGE SUBSCRIPTIONS" where you will see a button that says "Cancel". Or you can contact our friendly Customer Service Team and ask them to do this for you.
Do you remove my details once I unsubscribe?
Once your request for cancellation is confirmed, we immediately deactivate your account.
Company Information
Where is Yendy located?
Yendy Group LTD. is headquartered in Southwark, London.
Our mailing address is:
The Hub Arch 28, Old Union Yard Arches 229 Union Street, London, Southwark England, SE1 0LR
Does Yendy have any retail stores?
Yendy does not have any retail stores or pop-up locations at this point in time. Subscribe to our mailing list to be notified if this changes.
Where can I buy Yendy in-store?
Yendy is sold exclusively on our website at this point in time so cannot be purchased in-store. Be sure to subscribe to our mailing list if we expand our retail outlets.
Who founded Yendy?
Yendy was founded in 2020 by British/Ghanaian entrepreneur, Julian Boaitey.
Why was Yendy created?
“My siblings and I grew up using Africa’s most powerful and nutrient-dense superfoods on our skin: Shea Butter, Moringa and Baobab Oils. African black soap - the works. When I hit my teens, acne, hyperpigmentation, and dark spots plagued my skin. Making me very feel very insecure and embarrassed. I wanted to create a brand that celebrated these incredible superfoods that helped me and my siblings. At the same time I’m passionate about bridging the gap between small-scale female farmers in sub-Saharan Africa, and a global beauty industry that has exploited them for decades"
“After years of selling bulk raw ingredients sourced directly from small-scale farms in Northern Ghana, I wanted to take it one step further and help others with their skin concerns too. Fast forward to today, we’ve been able to help hundreds of people look good, feel good, and do good.” - Julian, Founder/CEO
What does Yendy mean?
Yendy is named after a district in Northern Ghana (Yendi) which is approximately 99km from where we source our Yendy Approved ™ Ingredients.
What is the vision for Yendy?
The vision is two-fold. We want Yendy to be a global, trusted company where our customers and community can come and find natural, sustainable, honest formulas that are effective in the battle against whatever skin concern they may be dealing with. We also want our small-scale female farming partners to be paid a fair price and have a better quality of life for the ingredients that they source, harvest, and produce for us.
How is Yendy different from other beauty brands?
Yendy Approved ™ African Superfood ingredients allows us to take a unique approach in everything that we do. Our supply chain is traceable from farm to bottle and this is as important to us as the products actually working to tackle your skin concerns. By pairing these ingredients with active and scientific ones, we’ve found a way formulate products that not only do wonders for your skin but are also better for people and the planet.
What is Yendy Approved ™?
For an ingredient to achieve a Yendy Approved ™ stamp it means that our team has sourced the raw ingredient from one of our small-scale female farming partners; paid a premium for the ingredient; and ensured that the working conditions are favourable and without involving any child labour. Where we’re unable to source the ingredient ourselves, we’ve built a rigorous vetting system to ensure that the ingredient meets all of the above requirements.
How do you track your supply chain?
We have feet on the ground both here in the UK (where we’re based) and in Northern Ghana (where we look out for, source and harvest Yendy Approved ™ ingredients). This allows us to trace the journey and shorten the chain wherever possible, ensuring that most of the money involved goes back into the pockets of the farmers.
Do you own a farm?
We don’t own a own farm, yet 👀