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Frequently Asked Questions

See answers to our most frequently asked questions. Can't find what you're looking for? Contact us here.


Where are Yendy products made?

We are proudly manufactured in the United Kingdom.

How long will it take for my order to arrive?

For a detailed shipping breakdown, please see our Shipping & Delivery page. In general, you can expect your packages to be delivered based on shipping destination:

U.K: 2 - 4 business days, delivered using Royal Mail. 

United States: 5 - 7 business days, delivered using UPS or DHL

All other international: 8 - 15 business days, delivered using UPS or Royal Mail International

Are your products Vegan & cruelty free

Yes, our products are not only Vegan & Cruelty free but we are also Peta certified.


What makes Yendy Products unique?

We believe that the secret to healthy, radiant skin lies in unlocking the synergy between our Yendy Approved™ African Superfoods and traditional science-backed ingredients.

Respecting ancestral knowledge is only part of the story. We leverage cutting-edge scientific research and innovative methods to understand these ingredients on a deeper level. This allows us to optimize their potential and pair them with ingredients that you'll be more familiar to ensure maximum efficacy in our formulas.

What are Yendy Approved™ African Superfoods?

Yendy Approved™ is our way of saying that an ingredient has met our high standards for quality and social impact. Here's what it means:

  • Sourced with Purpose: We work directly with small-scale female farmers and women's groups in northern Ghana. This means we can trace the ingredients from farm to face, ensuring the purest and most potent quality for your skin.
  • Empowering Women: We believe in supporting the communities that grow our ingredients. By sourcing directly, we can pay at least double the market price for their products. This provides a fair wage and empowers these women entrepreneurs.
  • Superfood for Your Skin: These Yendy Approved™ ingredients, like shea butter, baobab, moringa, and hibiscus, are known for their powerful benefits. Because we source them directly, we can ensure they're fresh and deliver the best results for your skin.

So, when you see the Yendy Approved™ stamp, you know you're getting high-quality, ethically sourced ingredients that are good for your skin and good for the world.

Are your products fragrance-free?

Yes, our products are free from artificial fragrances.

Are your products good for sensitive skin?

Yes, our products are formulated to be gentle and suitable for sensitive skin.

Are your products gluten-free?

Yes, our products are gluten-free.

Are your products sulfate-free?

Yes, our products are sulfate-free.


How do I place an order?

Placing an order with us is easy! Here's how:

1. Browse our website and select the products you would like to purchase.

2. Add the products to your shopping cart by clicking on the "Add to Cart" button.

3. Once you have added all the products you want to purchase, click on the shopping cart icon located on the top right corner of the website.

4. Review your order to ensure that everything is correct and then click on the "Checkout" button.

5. Fill in your shipping and billing information and select a shipping method.

6. Review your order again and click on the "Place Order" button.

7. You will be directed to our secure payment gateway where you can complete your purchase using your preferred method of payment.

If you have any questions or concerns regarding the ordering process, please contact us through our website's contact form or by sending an email to, we will be happy to assist you.

What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Amazon Pay, AfterPay and other forms of payments offered by Shopify Checkout.

Please note that availability of payment methods may vary depending on your location, and we recommend checking at the time of checkout for more information. If you have any questions or concerns regarding payment options, please contact us through our website's contact form or by sending an email to, we will be happy to assist you.

How much does shipping cost?

Our shipping cost is dynamic throughout the year. This depends on time of year and market fluctuations. To see the current shipping cost, add your products to cart and click 'Checkout'. Once you've completed your shipping information our website will provide a most up-to-date shipping rate for your order.

Are there any discounts available?

Follow us on Instagram, TikTok and Facebook (@yendyskin) or join our newsletter so you can stay updated about our latest promotions and exclusive deals!

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately through our website's contact us form or by sending an email to We will do our best to resolve the issue as quickly as possible. Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you. Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.

Can you explain your refund policy or money back guarantee?

Of course! We have a page dedicated to our Refund Policy, you can read it here and how to submit a request.


Where is Yendy located?

Yendy is headquartered in London, United Kingdom. Our mailing address is: The Hub Arch 28, Old Union Yard Arches, 229 Union Street, London, Southwark, England, SE1 0LR.

Does Yendy have any physical stores?

We currently do not have any retail stores or pop-up locations. You can subscribe to our mailing list to be notified if this changes.

When was Yendy started?

Yeny was founded in 2021 by Julian Boaitey

Why was Yendy started?

“My siblings and I grew up using Africa’s most powerful and nutrient-dense superfoods on our skin: Shea Butter, Moringa and Baobab Oils. African black soap - the works. When I hit my teens, acne, hyperpigmentation, and dark spots plagued my skin. Making me feel very insecure and embarrassed. I wanted to create a brand that celebrated these incredible superfoods that helped me and my siblings. At the same time I’m passionate about bridging the gap between small-scale female farmers in sub-Saharan Africa, and a global beauty industry that has exploited them for decades" 

“After years of selling bulk raw ingredients sourced directly from small-scale farms in Northern Ghana, I wanted to take it one step further and help others with their skin concerns too. Fast forward to today, we’ve been able to help hundreds of people look good, feel good, and do good.” - Julian, Founder/CEO

What does "Yendy" mean?

"Yendy" is inspired by a district in Northern Ghana called "Yendi," which holds cultural and geographical significance as it . Our brand, Yendy Approved™, draws inspiration from this region and its surroundings. It's not only a nod to the rich heritage of Northern Ghana but also signifies our commitment to sourcing the finest African superfood ingredients, imbued with the essence of Africa's natural splendor.


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